OverView
Immediate improvement based on customer feedback insights.
System details
The system automatically collects reviews and surveys from Google Maps, booking sites, and social media, and organizes the content by theme. It then visualizes the most influential feedback using scores, presents it on a dashboard, and automatically tracks changes in reviews.
assignment
Customer reviews are scattered across different websites, making it time-consuming to read and compare them, which often leads to delayed responses.
Because interpretations vary from person to person, it is difficult to determine priorities, which presents a challenge.
Implementation effects
This allows you to quickly identify and address frequently occurring and high-impact issues. By making the content and timing of responses visible, improvements in evaluation scores, response rates, and return visit rates can be expected.
